Effective Date: July 6, 2026

Introduction

Welcome to Global Reach Logistics. These Terms and Conditions govern your access to and use of our website and all freight, logistics, transportation, warehousing, cargo handling, and related services provided by Global Reach Logistics.

By accessing our website, requesting a quotation, booking a shipment, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. If you do not agree with any provision of these Terms, you should not use our website or services.

Definitions

For the purposes of these Terms and Conditions:

• Company refers to Global Reach Logistics.
• Customer refers to any individual, company, organization, or entity using our services.
• Shipment refers to any package, cargo, freight, goods, or items entrusted to us for transportation or storage.
• Services include freight forwarding, air freight, sea freight, land freight, warehousing, logistics management, cargo handling, distribution, and all related services.
• Website refers to all online platforms operated by Global Reach Logistics.

Acceptance of Terms

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will comply with all applicable laws and regulations.
• You accept these Terms and Conditions in full.

These Terms apply to all customers unless otherwise agreed in writing.

Scope of Services

Global Reach Logistics provides transportation and logistics solutions, including but not limited to:

• Air Freight
• Sea Freight
• Land Freight
• Freight Forwarding
• Cargo Transportation
• Warehousing
• Distribution
• Supply Chain Management
• Customs Documentation Support
• Logistics Consulting

Service availability may vary depending on destination, applicable laws, transportation capacity, weather conditions, government restrictions, or other operational factors.

Customer Responsibilities

Customers agree to:

• Provide complete and accurate shipment information.
• Ensure all goods are properly packaged and labeled.
• Comply with all import, export, customs, and transportation laws.
• Obtain any permits, licenses, or approvals required for their shipments.
• Ensure that shipped goods are legal in both the country of origin and the destination country.
• Promptly notify us of any changes to shipment instructions.

The customer is solely responsible for any losses, delays, penalties, or additional costs resulting from inaccurate or incomplete information.

Prohibited Goods

Customers must not ship any goods prohibited by applicable laws or international transportation regulations.

Prohibited or restricted items may include, but are not limited to:

• Illegal drugs or controlled substances
• Explosives and fireworks
• Firearms and ammunition where prohibited
• Hazardous chemicals without proper authorization
• Counterfeit goods
• Stolen property
• Perishable goods without prior approval
• Live animals unless specifically agreed
• Human remains unless permitted under applicable regulations
• Any item prohibited by customs authorities or international law

Global Reach Logistics reserves the right to refuse, inspect, delay, or cancel shipments containing prohibited or improperly declared goods.

Packaging Requirements

Customers are responsible for ensuring shipments are adequately packaged to withstand normal transportation and handling.

Improper packaging may result in damage, delays, or refusal of shipment. Global Reach Logistics is not responsible for damage caused by inadequate packaging supplied by the customer.

Shipment Inspection

To comply with legal and security requirements, Global Reach Logistics reserves the right to inspect any shipment without prior notice where permitted by law.

Inspection may include opening packages, reviewing shipment documentation, or cooperating with customs and regulatory authorities.

Pricing and Payment

Shipping charges are determined based on factors such as:

• Shipment weight
• Dimensions
• Destination
• Transportation method
• Cargo type
• Additional requested services
• Applicable taxes and government fees

All payments must be made according to the agreed payment terms.

Failure to make payment may result in delayed services, suspension of shipments, storage charges, or legal recovery of outstanding balances.

Customs Duties and Taxes

Import duties, customs charges, taxes, inspection fees, storage charges imposed by customs authorities, and other government fees are the responsibility of the customer unless otherwise agreed in writing.

Global Reach Logistics is not responsible for customs decisions, import restrictions, or additional charges imposed by government authorities.

Delivery Estimates

Estimated delivery times are provided for planning purposes only.

While we make every reasonable effort to meet delivery schedules, transit times may be affected by circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Port congestion
• Airline or shipping line schedules
• Road closures
• Mechanical failures
• Government actions
• Labor disputes
• Natural disasters
• Security incidents

Delivery dates are estimates and should not be considered guaranteed unless specifically agreed in writing.

Delays

Global Reach Logistics shall not be liable for delays caused by circumstances beyond our reasonable control.

Customers acknowledge that international transportation may involve unforeseen delays resulting from customs procedures, transportation disruptions, regulatory requirements, or other operational factors.

Warehousing

Where warehousing services are provided:

• Goods must be properly identified before storage.
• Storage charges apply according to agreed terms.
• Customers are responsible for collecting goods within the agreed storage period.
• Additional storage fees may apply if goods remain beyond the agreed period.
• Unclaimed goods may be handled in accordance with applicable laws and contractual agreements.

Limitation of Liability

To the fullest extent permitted by applicable law, Global Reach Logistics shall not be liable for indirect, incidental, consequential, special, punitive, or economic losses, including but not limited to:

• Loss of profits
• Loss of business opportunities
• Loss of contracts
• Loss of revenue
• Business interruption
• Loss of goodwill

Our liability for direct loss or damage shall be limited to the extent permitted under applicable law and any agreed shipping terms or insurance arrangements.

Insurance

Unless expressly agreed in writing, shipments are not automatically insured.

Customers are encouraged to obtain appropriate cargo insurance for goods of significant value or where additional protection is desired.

Any insurance arranged through Global Reach Logistics will be subject to the terms, conditions, and exclusions of the applicable insurance provider.

Force Majeure

Global Reach Logistics shall not be responsible for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Storms
• Fires
• Epidemics or pandemics
• War
• Civil unrest
• Terrorist acts
• Government restrictions
• Strikes or labor disputes
• Transportation disruptions
• Power failures
• Cybersecurity incidents affecting operations

Our obligations will be suspended for the duration of the force majeure event.

Intellectual Property

All content on our website, including text, graphics, logos, images, icons, designs, software, and other materials, is the property of Global Reach Logistics or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

Website Use

Users agree not to:

• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Use the website for unlawful purposes.
• Misrepresent their identity.
• Submit false shipment information.

Violation of these terms may result in suspension of website access and legal action where appropriate.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and protected.

By using our services, you also acknowledge the terms of our Privacy Policy.

Suspension or Refusal of Service

Global Reach Logistics reserves the right to suspend, decline, or terminate services where:

• These Terms are violated.
• Fraudulent activity is suspected.
• Payment obligations are not met.
• Shipments violate applicable laws or regulations.
• Safety or security concerns arise.
• Services cannot reasonably be provided.

Such actions may be taken without prior notice where necessary to protect our business, customers, employees, or legal obligations.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Global Reach Logistics operates, unless otherwise required by mandatory legal provisions.

Any disputes arising from these Terms shall be resolved through the appropriate courts or legally recognized dispute resolution mechanisms in the applicable jurisdiction.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with any applicable service agreements, quotations, shipping documents, and policies, constitute the entire agreement between Global Reach Logistics and the customer regarding the use of our services.

Amendments

Global Reach Logistics reserves the right to modify, update, or replace these Terms and Conditions at any time.

Updated versions become effective upon publication on our website unless otherwise stated. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

Acceptance

By accessing our website, requesting services, or submitting shipments to Global Reach Logistics, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.